● FAQ

Frequently Asked Questions

Everything you need to know about our medical billing services, pricing, and process.

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How quickly can RWG take over my billing?

Our streamlined onboarding process typically takes 24–48 hours. We handle all system integrations, EHR setup, and payer enrollment. Your practice will be submitting claims within 2 business days of signing.

Is my patient data safe with RWG?

Absolutely. We are fully HIPAA compliant with enterprise-grade encryption, SOC 2 Type II certified infrastructure, and strict access controls. A BAA (Business Associate Agreement) is signed with every client before any data transfer occurs.

Do you handle denied claims and appeals?

Yes — denial management is one of our core competencies. We proactively prevent denials through pre-submission scrubbing, and any denied claim is appealed within 24 hours. Our denial reversal rate is consistently above 90%.

Are there long-term contracts or cancellation fees?

No long-term contracts — ever. We operate month-to-month because we earn your business through results, not lock-in agreements. You can cancel with 30 days' notice, no penalties, no questions asked.

What does RWG charge for billing services?

We operate on a percentage-of-collections model — typically 3–7% depending on specialty and volume. No setup fees, no monthly minimums, no hidden charges. You only pay when you get paid, aligning our incentives perfectly with yours.

Which EHR Systems Do You Support?

We integrate with all major EHR platforms including Epic, Cerner, Athenahealth, DrChrono, Kareo, AdvancedMD, eClinicalWorks, Meditech, and 50+ others. If you use it, we can connect to it.

Can I see my billing performance in real time?

Every client gets 24/7 access to our live analytics dashboard showing claims status, collections, denial trends, AR aging, and over 40 KPIs. Monthly executive reports are delivered automatically with strategic recommendations.

How long to see revenue improvement?

Most practices see measurable improvement within the first 30–60 days. The typical client experiences a 15–25% revenue increase in the first month, with full optimization — including AR recovery and denial reduction — achieved by month three.